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Stories

Stories & Achievements

Moments that define my career.

Achievement·2024-06-15·3 min

G2 Best Support 2024 Recognition

How we built the support operation that earned G2 Best Support recognition — not with more people, but with better systems.

Conference·2024-03-20·4 min

Rise UP CX Talks — Customer Experience Leadership

My talk at Rise UP CX Talks, sharing how customer experience is built from culture, not from a department.

Thought Leadership·2024-01-10·3 min

#Mentiras Week — Personal Brand Campaign

How a week-long LinkedIn campaign challenged conventional Customer Success narratives and generated 50K+ impressions.

Leadership·2023-09-05·4 min

DEI Leadership at Amazon — Building Diverse Teams

My experience leading diversity and inclusion initiatives at Amazon, and how diversity translates to better business outcomes.